I love going out to eat at places where they really know what they are doing. It is surprising to me, however, how infrequent that is. It’s not like the recipe for this kind of success is like a Tolstoy novel. It is–or at least should be– short and simple. I recently wrote about how precious Portland…
Tag: friendly service
Wow, You’re Awesome!
Nothing makes me happier than going out to eat, and leaving with this feeling. Whether you go in with high expectations, low expectations, or no expectations, and then you leave with a somewhat euphoric feeling. That is what eating out is supposed to be all about. Why not your place? Wouldn’t you want people thinking…
I Love This Place!
I met a coworker for a drink the other night at a place that he likes to ‘frequent’ and I have been to from time to time. It is in a less developed part of Portland (hard to find these days), a bit off of the beaten track–at least for me–but still quite charming. What…
Everyone Here is So Nice
Boy, wouldn’t it be great if this is what people were saying about your restaurant? They could be if you just made a little effort in that direction. I have mentioned on many occasions that restaurant employees who are nice will make up for a lot. Even if they aren’t the most technically correct servers….
Northwest Hospitality
I do love living in the Pacific Northwest. Especially Portland. Nothing against Seattle, but people here are quite nice (except, of course, at a few select restaurants). They have nothing on us… I recently had the chance to visit Charleston, South Carolina, and Savannah, Georgia. I had a wonderful time, and everyone in those places…
I Like them Because They are Nice to My Daughter
There are a couple of restaurants in my neighborhood that my daughter likes to frequent. Yes, I know, she is spoiled. However, I do love it when she comes back with positive things to say about these places. Were they nice? Often, I don’t even have to ask her about her experiences. She will come…
Someone Pleeze Say Hello
In most of the lectures I give my students, or any time I meet with a consulting client, I revisit the same theme: It is all about getting them to come back. By them, I mean the customer. We are never in it for one transaction, but multiple. We are interested in the lifetime value…
Being Nice Counts
My friend sent me a pic and a text message about a place he was eating at the other night. Basically, in a nutshell, it was a list of all of the restaurant’s ‘rules’ (?!), and ended with this final message: “Don’t like our policy? Why are you here?” Wow. A big WOW. I don’t get…
I Love Food
Is there anything in the world better than a wonderful meal expertly prepared and served with care? Ok, I can think of at least one thing that is better, but seriously, that aside, I can’t think of a nicer experience than sharing good food and drink with a loved one. Hard to come by That is definitely…
Help me
I probably won’t ever be accused of being a generous guy, but occasionally, I have my moments. From time to time I like to surprise friends and loved ones by calling ahead to restaurants and arranging to buy dinner, or dessert, or a bottle of wine to recognize and help celebrate a special occasion. Make…
A Positive Experience
A proper greeting My wife and I went out the other day to one of the many restaurants within walking distance of our house. We were greeted immediately by someone, with a smile, who actually said ‘Hi’ to us, before we said ‘Hi’ to him. Not easy to do, since both of us try to…
A Good Restaurant
Even though I am often accused of being too critical of my dining experiences, I do have fun eating out. In fact, just about my only requirement for having a good time eating out is friendly service without any attitude. Come to think of it, it is impossible to have friendly service if there is…
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