There is no question that there is often a front-of-house vs. back-of-house rift in most restaurants. What can be done about it is the big question. Starts with you Yes, I know, I sound like a broken record. Nonetheless, it is true. You are the one who gets to set the tone. You are the one who…
Tag: Positive influence
Make a Difference
Often when I go out, someone in my group will ask me why the service is not very good on any given night. In one second I know the answer: No management presence on the floor. It is true, while the cat is away, the mice will play. I have written before on the importance…
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