What Am I to Do?

  No, this is not a rhetorical question. I really do need to know. What am I to do when I have a bad experience in a restaurant? Food is bad, service is worse, and there doesn’t seem to be any management presence to bring my concerns to (which, let’s face it, is why the…

Where’s the Value?

It is important that you are sure you are bringing value to the table (bad pun) in your restaurant.  That word value does not mean it has to be cheap, inexpensive food.  It simply means that the customer is expecting something for the money they are spending. What is your value proposition? There are many…