It Doesn’t Take Much

Old research, before social media, would tell us the effects of a diner having a bad experience. Basically, in a nutshell, it says that if someone has a bad time at your restaurant, they will tell 12 others. Those 12 others will tell 6 more that you are not good. Those 6 will tell 3…

Give ’em a brake

Okay, break. You don’t mind if I steal one from the road construction workers, do you?   I want everyone reading this post to realize that yes, this does apply to you. I’m talking about the way people treat servers when they go out. You know, the ones who will be getting your food and drink for you?…

Choosing a Restaurant is Like Choosing a Movie

Whenever we decide to eat out, we go through the usual routine:  “What do you feel like eating?”  “I don’t know, what do you feel like eating?”  “What’s a new place that we haven’t yet tried?” And so on… It is very much like trying to decide on a movie.  When you are thinking about…