Joe

Many years ago, when I was the manager of a restaurant, I had to let an employee go. It was the first time I ever had to fire someone. Let’s face it: it’s not much fun. Joe This employee, whom we will call Joe, never quite got it. He was a good enough kid, eager and all,…

One Minute Manager

One of the lectures in my Labor Costing class focuses on some thoughts by two men named Spencer Johnson and Ken Blanchard.  They wrote a book called “The One Minute Manager.” In this book, (lookout, here comes my cliff notes version) the authors discuss the reasons managers are often ineffective, and how that ineffectiveness leads…