The Front Door

My wife and I went to Washington D.C. a couple of months ago, and attempted to go to a restaurant on the recommendation of a friend of ours whose opinion we value.  “You’ve got to eat there!” Now this guy eats out quite a bit. Travelling for work gives him occasion to eat at some of the…

Choo Choo

I thought if I titled this post ‘Train‘ no on would bother to look at it. So, I wouldn’t blame you if you stopped right now. I have mentioned way to many times that training is the key to any restaurant’s success. In fact, in my labor class, we talk about this and why employees…

Phone Etiquette

Even with all of our technology, the phone is still an important part of your restaurant.  Make sure to properly train those answering the phone. Even if you use Open Table Maybe you are using an online reservation system.  People are still going to call with questions.  Or for a to-go order. Train those people…