Please When I was younger (much younger), and a bit more tolerant of the unseasoned diner (yes there was a time–although my kids would never believe that), I worked at a posh, (that word was used at one time), Beverly Hills steak house. Tableside service. Salad tossing. Beef carving. Desserts flambe. I could memorize a party of eights’…
Tag: customers
The Customer Has a Responsibility, Too
Ok. I have been harsh on the service thing for quite sometime, and I think it is finally time to broach this subject. I now want to be harsh on that customer who thinks they know evertything, or at least that they think they are always right. Or even worse yet, the customer who is absolutely…
Hints that the Customer Might Need Something
I have mentioned before that customers who leave unhappy will end up telling a lot of people (ultimately over a thousand with social media). If you can catch them before they go out the door, you can save about 83% of those–a substantial number. You can’t save the 83% of unhappy customers, however, if you…
tabletalkpdx 