Old research, before social media, would tell us the effects of a diner having a bad experience. Basically, in a nutshell, it says that if someone has a bad time at your restaurant, they will tell 12 others. Those 12 others will tell 6 more that you are not good. Those 6 will tell 3…
Tag: Urban Spoon
Choosing a Restaurant is Like Choosing a Movie
Whenever we decide to eat out, we go through the usual routine: “What do you feel like eating?” “I don’t know, what do you feel like eating?” “What’s a new place that we haven’t yet tried?” And so on… It is very much like trying to decide on a movie. When you are thinking about…
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