I just finished a lecture to my students in the Dining Room class that I teach. The focus of the lecture was on how to handle customer complaints. The theme that I found myself going back to over and over again was: Follow through! The theme has obvious applications beyond handling customer complaints, but I…
Tag: customer complaints
Tell Your Server
Okay, the last thing that I want customers to do is start complaining about their dining experiences. However, if you are having a problem with your meal–your meat is over done, your fish is under done, there is a piece of glass in your drink, a bug in your salad–let your server know! Customers, for…
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