It is amazing to me how many restaurants don’t understand this all-important concept. You get to decide the success or failure of your restaurant at the front desk. So learn how to do it properly and then train your front door staff on how to do it properly. Don’t bury your servers! It is important…
Tag: Spago
Get Out on the Floor!
There was this customer who used to come in for lunch and dinner from time to time, until one day he announced to me that he would not be back. “Why?” I asked incredulously. Turns out that he was mad because the chef never went out to his table to say hello. “He used to…
Tip Systems
Since I have worked in twelve different restaurants, and most of them as a server, I have had the pleasure of becoming quite familiar with a diverse set of tipping systems. Now, I am not talking about how the customer tips out the various waiters, bartenders, maître d’s who may have helped them, but rather how the…
tabletalkpdx 