Customer relationship management. Yeah, I know, it sounds boring. And you are right, it is a marketing term after all. However What an important element to this whole hospitality business. One thing I have learned through my decades in the business, my many years of teaching restaurant management, and talking to many clients, is that the only…
Tag: Customer Relationship Management
Where Everybody Knows Your Name
That’s all they really want. I mean, I guess to some restaurant employees that seems to be asking a lot. And perhaps it is. But, customers just want to go to a place where they are recognized. Where they are not invisible. Use the name https://tabletalkpdx.com/2014/09/20 It doesn’t matter who they are. Whether they are…
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