When customers go out to eat, they want to feel welcome. Pampered. Entertained. Special. It is our duty to make them feel that way. We are in the hospitality business, after all. Create a culture As I have said on many occasions–it starts with you! You have the ability to create this culture. Go in…
Tag: Vij’s
Get Out on the Floor!
There was this customer who used to come in for lunch and dinner from time to time, until one day he announced to me that he would not be back. “Why?” I asked incredulously. Turns out that he was mad because the chef never went out to his table to say hello. “He used to…
tabletalkpdx 