I Provide a Service

I stopped by to see a former co-worker of mine, and to see how his world was going.  He now has two nice, upscale places in town, and I wanted to know if things were working out for him. He said two things that stuck with me, that I had to share the next day…

Finish the Job

This is a common occurence at many restaurants:  They start out strong, and then somewhere along the line they drop the ball and don’t see it out the door.  It is important that if restaurants want to succeed, they figure this out and finish the job. So many times I have eaten out, had a wonderful time,…

10 Reasons Why Restaurants Fail

There is a general idea out there that restaurants fail more than other businesses. This is actually not true. Statistics show that restaurants fail at about the same rate as do small retail shops. However, there is still a very high percentage of restaurant failures. According to the National Restaurant Association, 59-61% of restaurants close…

Portland Restaurant Service

My wife has a fantasy:  That somehow, I can change the restaurant service culture in Portland.  I am happy that I am still a part of my wife’s fantasies, but this particular windmill may be just too big to fight.  We all know what she is talking about.  That Portland server reputation of, “Yeah, I…