Let’s break down this most important position. A lot of people in the hospitality industry here in the states like to dismiss this position and unimportant and unnecessary. I used to be one of them. I was wrong Of all of the positions related to the front-of-the-house, this one works most closely with the manager,…
Tag: first impression
Phone Etiquette
Even with all of our technology, the phone is still an important part of your restaurant. Make sure to properly train those answering the phone. Even if you use Open Table Maybe you are using an online reservation system. People are still going to call with questions. Or for a to-go order. Train those people…
Manage the Door
I went out to dinner the other night with my daughter. At least I tried to. My wife was having an event at the house, and it was suggested that I leave the premises. My first mistake was making my poor daughter walk to the restaurant. Let me check We are lucky to live in…
Who’s Watching the Door?
I recently had the chance to visit the great state of Hawai’i for my darling wife’s birthday (I did bring my wife this time). We had a fabulous time and managed to eat out at a few ‘fancy’ restaurants. It can be a challenge mentally going from no-sales tax Portland, to over-priced resort world, but…
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