We have all had that experience where you walk into a place and no one greets you. They are all too busy. It feels like you entered a saloon in the old west. Everyone looks at you, but no one says hello. The waiters are running around frantically tracking down appropriate glassware for the wine…
Tag: Customer
Take Care of your Staff
It’s an old saying, but take care of your employees and they will take care of you. You want to get customers in and coming back? Make an effort to make your staff a happy one. It starts with you. You can be that boss who stays in the office, never engages the employees, OR you…
That’s Our Rule
I have the advantage of many years of experience in various capacities in the restaurant industry. From high-end Beverly Hills celebrity hangouts to fast food joints. From General Manager down to dishwasher, I have done almost all you can do in this business. However However, the real advantage I have gained has come from being out of…
Never Assume
One thing I have learned during my travels in this business, is that you can never make assumptions about a customer. You never know who out there has money to spend, and who might become a potentially life-long customer for you. I learned this for sure in Los Angeles, where often it is difficult to tell the difference…
Tell Your Server
Okay, the last thing that I want customers to do is start complaining about their dining experiences. However, if you are having a problem with your meal–your meat is over done, your fish is under done, there is a piece of glass in your drink, a bug in your salad–let your server know! Customers, for…
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