Create a culture. That is your best recipe for success. Higher the right people, train them, and then make sure you are sending the right messages with your actions. Your behavior will set the tone for your employees.

If you are standing around doing very little work, what do you think your employees are going to do? That’s right, as little as possible. If you sit there and complain about the customers, how do you expect your staff will behave towards customers? Right again.

Negative culture

Obviously (well, maybe not to some), you don’t want to create a negative culture. That will just lead to many things. Like blame. Or excuses. Or my favorite, “It’s not my job…”

Here is an example: A customer sends her salmon back because she wants it cooked a bit more. THE CHEF COMES OUT FROM BEHIND THE LINE LOOKING, TRYING TO DETERMINE WHICH CUSTOMER…