Ok. Here it is. #100:
A little over a year ago I started this blog. It was my fantasy at the time (my wife’s, actually), that I could make a difference and change the quality of restaurant service in the city of Portland, Oregon. https://tabletalkpdx.com/2013/04/13
Have I made a difference? Well, let’s face it, no. Maybe for some at least who, when they dine out, have a clearer idea of what goes on in a restaurant, and therefore, now know how to have a better experience by taking some of the responsibility upon themselves. But unfortunately, not my main target–restaurant owners, managers, and chefs.
Even though I have always made a point of not mentioning names of restaurants, or chefs (with the exception of Wolfgang Puck, but it has been twenty years since I worked for him so it’s okay to bash him a little now), I continue to fight those ego driven chefs and owners who still believe that their food and their restaurants transcend everything and don’t need any advice from this old man.
Yes, it is true, I am advanced in years, but the themes that I visit and revisit are truly universal and I just like to call these folks out to make my case. I fear, however, that many restaurateurs still take their valued customers for granted. The fact that some of these customers are spending hundreds of dollars in their establishments doesn’t seem to make a difference to many of them.
Well, writing this 100th post reminds me why I started this blog in the first place. These posts are supposed to be about service. I will recommit myself to that cause, attempt to be a little less whiny, (we’ll see) and stay on the topic of service.
As I have mentioned in previous marketing-themed posts, It is all about getting customers to come back. https://tabletalkpdx.com/2013/07/09 And service is the way to do that.
When you eat at a restaurant, and the food is amazing, but the service is horrible, do you really feel like going back? No way. Nothing is worth that abuse. If you eat at a place and the food is mediocre, but the service is amazing, do you feel like going back then? Of course you do.
I rest my case
Don’t you love it when you walk in to a place for the first time, or for the tenth time, and you are greeted right away with a big smile and a hello? Or when your server makes a little mistake, but stops everything to correct it? How about when that owner/chef walks out on to the floor and chats you up?
Those are just a few examples of what I am talking about. Going above and beyond. Following through. Being friendly. Every time.
Even though there is no chance of me changing my tone or rhetoric, I will try to keep my eye on service in this town, stay positive whenever possible, but call places out when I feel it is necessary.