I Know You Want to Go Home, But…

I worked in restaurants for many years, and I have always been sensitive to the fact that at the end of any given night, the employees want to be done (yes, I know that food is done, people are finished). They want to go home. Or they want to go somewhere else–anywhere–they just want to…

Out of the Gate

I don’t know if any of you happened to see the Kentucky Derby a few weeks ago, or if you are even fans of the horse racing game, but I took a bit of interest this year. Only because there were 2 horses with ‘Tom’ as part of their names. Mo Tom, and Tom is Ready….

Today’s Lesson

Today’s lesson is to stay relevant. What are you doing in your place? Are people still coming in and excited by what they see? If not, you may want to take a look around to see what is happening out there. I don’t know if you have noticed, but people are actually getting younger–not older….

The Challenge

The challenge for freaks like me–incredibly impatient ones who for some reason still manage to have high expectations–is that there does not seem to be an answer. Where does someone like me go from here? (I imagine some of you answered that question with, “To hell.”) I have mentioned before that I refuse to be…

Tell the Front!

I have worked in many restaurants where folks in the back-of-the-house have tried to run the floor. From the kitchen. It doesn’t work. There is a reason that those folks are in the back creating, while the others are out front, presenting and selling. It has been set up, and has worked that way for centuries. They…

Sorry, Not Sorry

People are constantly reminding me that I should keep these posts more positive. That I come across too crabby and negative. I suppose. I am at least willing to admit that I am often critical of my dining experiences. But I understand that my standards are high. Perhaps. It is even more likely that my expectations…

That Was Awesome!

I love going out to eat at places where they really know what they are doing. It is surprising to me, however, how infrequent that is. It’s not like the recipe for this kind of success is like a Tolstoy novel. It is–or at least should be– short and simple. I recently wrote about how precious Portland…

Precious

Is it me? Wait, don’t answer that. It seems though, that every time someone asks me for a dinner recommendation, or if I have the chance to go out to eat, I am thwarted by the latest surge of ‘preciousness’. Feels like I am part of the ‘Lord of the Rings’ trilogy. Let’s all remember, we are in…

CRM

Customer relationship management. Yeah, I know, it sounds boring. And you are right, it is a marketing term after all. However What an important element to this whole hospitality business. One thing I have learned through my decades in the business, my many years of teaching restaurant management, and talking to many clients, is that the only…

Support!

Want to be an effective leader in your restaurant? Be a presence on the floor, observe what is going on, and send help where it is needed. https://tabletalkpdx.com/2013/05/28 Did you just slam a server with 5 new tables? Send someone over to help get a drink order, say hello, get wine glasses for that bottle…

Figure it Out

Most people don’t know what they are doing when they go out to eat. It doesn’t matter if it is a fine dining restaurant or a neighborhood joint, they just don’t know. But, that’s ok. It’s not their job to. That’s what we are there for. Fine Dining Ahh, the sophisticated fine diner. They eat…